Placing an order is simple and safe! Below is all the information about what you'll need and what to expect before and after placing an order. Here you will find out how to order, what your payment options are, and more ordering information. If you ever have any questions please contact us!

We reserve the right to cancel any and all orders for any reason including but not limited to item availability, fraud screening or pricing errors Ordering Online - You can place an order through our website at anytime and from anywhere. Our website is available every day 24 hours a day.

Ordering by Phone – Our non-commissioned sales force is available to help you at any stage of your shopping experience. We can be reached at 866-848-2882, Monday through Friday 9-6 EST.

Coupons are NOT stackable

You can pay for your orders at The Simple Fireplace Store with VISA, MasterCard, American Express, and Discover credit cards. The Simple Fireplace Store does not charge your credit card until your order ships or partially ships. We will automatically send you an Order Confirmation email to the email address you provide us during checkout. The subject line of this email will read “Order Confirmation from The Simple Stores.” Please review all information on this email for accuracy and alert us immediately if we should make any corrections. This email is your order receipt and will contain your order number with us. IMPORTANT: please retain this information for future correspondences. If you do not receive an Order Confirmation email from us after placing an order, please contact us to verify your order. To cancel your order, please call us immediately at 866-848-2882 and let us know. We will do our best to fulfill this request. If your order has already shipped OR is in the shipping process we cannot cancel the order. PLEASE NOTE: Occasionally, customers will be notified that products must be "special ordered" with our fulfillment partners. These orders cannot be canceled. Please review our returns policy if you would like to return your order. ONLY orders shipped to the Commonwealth of Massachusetts will be subject to a 6.25% sales tax. Orders to all other states are not subject to sales tax.