The Simple TV Stand Store is committed to being the Universe's most customer-centric company. With this in mind, we've made it easier than ever for you to get answers to your most pressing questions.
You can find online answers to the following questions:
We strive for 100% satisfaction. If you are not satisfied with your order, you can initiate a return within 30 days from the date the item was shipped. Refunds for returned items are for the entire purchase price of the items, including
- Our original shipping charges**
- A 10% restocking fee***
Customers are responsible for all return shipping charges and for coordinating return
* Lovan Products have a 10 day return policy
*** AVTEQ Products have a 20% Restocking Fee
*** Prepac Products have a 30% Restocking Fee
** Although we offer free shipping
on many of our products, please be aware that any shipping costs we incurred shipping
your order will be deducted from your refund.
Please read our full Return Policy
for complete details.
You can change your name, email, and other important information by clicking on the My Account
area and entering your email address and password. Here you can add or update essential contact information such as your name, phone number, and email address.
If you can't find your answer in our Customer Service pages, you may choose to e-mail customer service
. We're always here to to help you!
Email not your style? No problem, give our friendly trained customer service staff a call, Toll Free, at (866) 848-2882. Our business hours are Monday - Friday, 9am - 6pm EST.
There's nothing better than good old fashioned 'snail' mail. We can be reached at:
c/o The Simple TV Stand Store
1946 Washington Street
Boston, MA 02118