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Have Questions about our products? Need help placing an order? Call Toll Free 866-848-2882, we're open M-F, 9am - 6pm and ready to help.
 
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Customer Service
The Simple TV Stand Store is committed to being the Universe's most customer-centric company. With this in mind, we've made it easier than ever for you to get answers to your most pressing questions.
Do You Know?
You can find online answers to the following questions:
To Initiate a Return:
We strive for 100% satisfaction. If you are not satisfied with your order, you can initiate a return within 30 days from the date the item was shipped. Refunds for returned items are for the entire purchase price of the items, including tax, less:
  1. Our original shipping charges**
  2. A 10% restocking fee***
Customers are responsible for all return shipping charges and for coordinating return shipping.
* Lovan Products have a 10 day return policy
*** AVTEQ Products have a 20% Restocking Fee
*** Prepac Products have a 30% Restocking Fee
** Although we offer free shipping on many of our products, please be aware that any shipping costs we incurred shipping your order will be deducted from your refund.

Please read our full Return Policy for complete details.
Your Account Information:
You can change your name, email, and other important information by clicking on the My Account area and entering your email address and password. Here you can add or update essential contact information such as your name, phone number, and email address.
How to Contact Us:
Email Us
If you can't find your answer in our Customer Service pages, you may choose to e-mail customer service. We're always here to to help you!
Call Us Anytime!
Email not your style? No problem, give our friendly trained customer service staff a call, Toll Free, at (866) 848-2882. Our business hours are Monday - Friday, 9am - 6pm EST.
Write Us!
There's nothing better than good old fashioned 'snail' mail. We can be reached at:

Customer Service
c/o The Simple TV Stand Store
1946 Washington Street
Boston, MA 02118

"What's great about this online store is the clean layout and simple checkout. It's easy to find what..."
-Erik H., Brighton, MA

The Simple Fireplace Store, a division of The Simple Stores, Inc.  |  1946 Washington Street, Boston MA 02118  |  866-848-2882 (phone)  |  Contact Us
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