We at The Simple Fireplace Store want you to feel absolutely comfortable with every aspect of your online shopping experience. We know that how and when an order will ship is of extremely high importance to you. If you ever have any questions about shipping estimates or methods please contact us. The Simple Fireplace Store partners with many manufacturers and distributors all over the country to bring you, the customer, the products you want in the shortest amount of time at the lowest prices possible. While both our costs and your costs are a strong consideration for these partnerships, we also ship from many U.S. locations to ensure that we do not use more fossil fuels than we need to deliver your purchase. Energy conservation is extremely important to all of us at The Simple Fireplace Store as well as all other Simple Stores.

We use many local and national freight and small parcel carriers to ship your order in the most efficient way possible. Be advised that due to certain conditions, products may be shipped using an alternative to the method stated on the product page. Once an order ships, we will notify you via email of this status update, along with any available shipment tracking information. Most carriers can provide for you an estimated delivery date. We try to estimate the time in which each item ships, but please keep in mind these are just estimates, not actual delivery dates. Items occasionally go out of stock or become discontinued. We will send you all available information we have about your order fulfillment status.

For Truck Freight and White Glove deliveries, the shipping company will attempt to contact you to schedule a convenient time for you to receive your delivery. Please note, the shipping company will make multiple attempts to reach you at the telephone numbers provided by you during checkout. In the event you are unable to be reached, no response is received, or you are unwilling to accept delivery of your order, your order will be returned in accordance with our standard return policies.

At this time, The Simple Fireplace Store can ship only to addresses in the contiguous United States.

Each product on The Simple Fireplace Store has a particular shipping method associated with it so we can provide our customers with the most efficient delivery. The Simple Fireplace Store partners with only the best carriers across the country.

Please refer to the details link next to the "Ships Via:" to the right of the product image for the relevent shipping details for that product. If you should have questions regarding delivery options, please don't hesitate to call us at 866-848-2882. The Simple Fireplace Store offers free shipping on nearly all of our products. We do this to keep your shopping experience easy to understand. The price you see is the price you will pay. Please be aware that many other websites will not disclose your total order cost until much later in the checkout process. We at The Simple Fireplace Store want you to know exactly what you will be buying and how much you will be paying from the moment you begin shopping with us. Please be aware that if you decide to return your purchase to us, we will refund to you the entire purchase price excluding any shipping and handling fees which The Simple Fireplace Store accrued during your order fulfillment. If you have any questions about this, please give us a call. At this time, The Simple Fireplace Store can ship only to addresses in the contiguous United States.