The Simple Fireplace Store combines over 20 years of internet-based retail knowledge to provide our customers with the best possible online shopping experience. Our goal is to help you quickly find the products you want and the information you need. To achieve these goals, The Simple Fireplace Store employs both the best industry practices and our own internal research to develop our unique website design which we are confident you will find straightforward and easy to use. Our dedicated staff is available by phone and email to assist you at any stage of your shopping experience. We always provide contact information, as well as links to our store policies, at all times so you can shop with confidence and comfort.
In our efforts to make shopping online simple, The Simple Fireplace Store pledges to deliver high quality products at the best prices. We pledge to provide you with an easy to use website adhering to the best industry practices. The Simple Fireplace Store further pledges to be honest and direct with all our marketing and promotions which are never intended to confuse or mislead. If you ever have any questions about our products, service, or policies please contact us immediately. If you are not entirely satisfied with your purchase, we offer a 30 day* return policy for most products. Please read the entire return policy before making a purchase with us.
While currently no other Simple Stores exist, we are hard at work developing other great stores for your shopping pleasure. Each Simple Store will proudly support our company’s shopping cart logo, our standard for online shopping excellence, in the upper left of each page. We hope you will come back soon and shop at our other Simple Stores. To keep abreast of all goings on at The Simple Stores, from great savings to new stores launches, please sign up for our mailing list.
If you can't find your answer in our Customer Service pages, you may choose to e-mail customer service
. We're always here to to help you!
Email not your style? No problem, give our friendly trained customer service a call, Toll Free, at 866-848-2882. Our business hours are Monday - Friday, 9:00AM to 6:00PM EST.
There's nothing better than good old fashioned 'snail' mail. We can be reached at:
c/o The Simple Fireplace Store
1946 Washington Street
Boston, MA 02118
We collect information from you when you register on our site or place an order.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.
We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.
These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.
This policy was last modified on 1/1/2010
The Simple Stores
1946 Washington St
Boston, MA 02118
Federal Trade Commision Fair
California Online Privacy Protection Act
Childrens Online Privacy Protection Act
Controlling the Assault of Non-Solicited Pornography and Marketing Act
The Simple Stores Team